Frequently Asked Questions

  • Are you licensed and insured?

    Yes, NexGen Solutions LLC is fully insured. We understand business needs because we're a business ourselves and prioritize protecting our clients.

  • Do you offer free consultations?

    Yes, we provide free consultations for all IT equipment and network planning needs. We do thorough research to ensure solutions meet your specific goals.

  • Can you work with existing equipment?

    Yes, we work with both existing equipment and new equipment. We assess what you have and recommend the best approach for your business needs.

  • Do you provide 24/7 support?

    Yes, we monitor and support networks 24/7. Clients have access to emergency contact information for immediate assistance when needed.

  • Are all services done in-house?

    Yes, everything is handled in-house including installation crews and wiring crews. We're a one-stop shop for all business IT needs.

  • Do you customize service packages?

    Yes, all packages are customized for what's the best fit for each business and their specific needs. We don't use one-size-fits-all solutions.

  • Do you serve the Bangor area?

    Yes, we serve Bangor along with Lewiston, Oakland, Augusta, Gardiner, and Bucksport throughout Maine for all IT services.

  • What's your experience level?

    Our business partners collectively have over 30 years in the IT industry. Kevin has built computers since age 14, Dan has 15+ years infrastructure experience.

  • Do you handle network provider management?

    Yes, we manage network providers as part of our comprehensive IT solutions. We coordinate all aspects to ensure seamless network performance.

  • Will you explain what I'm getting?

    Yes, we thoroughly explain everything and educate clients so they understand exactly what they're getting and how it works for their business.

  • Do you offer disaster recovery services?

    Yes, we provide 24/7 disaster recovery including data recovery, ransomware recovery, and full computer restoration with emergency IT support available.

  • Do you serve Augusta and Gardiner?

    Yes, we serve both Augusta and Gardiner areas. Call (207) 450-1601 to discuss your specific IT needs and service requirements.